CUSTOMER SERVICE
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CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: info.jemimapine@gmail.com
or fill in our contact form:
FAQ
01
Hall marking ?
anything over the following weight will be hall marked, to include individual earrings.
Silver 7.78grams
Gold 1 gram
03
Sizing?
We like to get all the correct sizing from you before sending. So we are all happy with the fit.
02
Returns?
If there is a fault with the jewellery we will discuss resolving/fixing the fault. and we will pay for return postage.
Earrings are NON returnable.
04
Is your jewellery plated?
All our products are SOLID metal (silver, gold, brass, bronze)
plating can be an option for bespoke commissions and prices will be discussed.
05
what is the packaging ?
All of our packaging is 100% sustainable.
100% recycled cardboard postage boxes.
100% recycled tissue paper
100% recycled sari silk drawstring pouches.
ANY MORE QUESTIONS EMAIL US AT
info.jemimapine@gmail.com
THANKYOU